Privacy Policy

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly when you use the Apps, including:

• Account and registration information: name, email address, phone number, user ID, city, country, organisation, passport or national identity details, and event registrations.
• Profile data: display name, profile photo, preferences and the people you choose to follow within AAAG Events.
• Billing information: invoices, registration fees, payment status, receipts and transaction references. See section 6 for payment processing.
• User content: chat messages, public posts and replies, profile images, uploaded files and support requests.
• Event participation: session selections and bookmarks, badge and check-in records, questions, upvotes and poll responses.
• Travel and event arrangements: arrival and departure dates and times, airports, flight numbers and hotel details that you submit.
• Optional dietary and accessibility requirements: information you choose to provide so organisers can support your participation. This may include health-related information.

1.2 Automatically Collected Information

When you use the Apps we may automatically collect:

• Device information: device name and model, app and OS version, platform, IP address and app or device identifiers. Advertising identifiers such as IDFA/AAID may be used where available under your device settings.
• Log data: usage logs, crash reports, and diagnostic data.
• Analytics: information about how you use and interact with the Apps (collected via third-party analytics providers).
• Location data: approximate location derived from IP address by analytics services. AAAG Events does not request precise GPS location for these features.

1.3 Information from Third Parties

We receive service information from providers used to operate AAAG Events, including analytics and diagnostic information and payment confirmations. Event organisers and people registering delegates on their behalf may also enter or update delegate registration and travel information.

2. How We Use Your Information

We use collected information to:

• Provide, maintain and improve the Apps and features;
• Process purchases and transactions;
• Authenticate and manage accounts;
• Personalize user experience and provide content tailored to you;
• Communicate with you, including service messages and marketing (where you have consented);
• Detect, prevent, and address technical issues, fraud, or abuse;
• Comply with legal obligations.

3. Sharing & Disclosure

We may share information as follows:

• Service providers: vendors who perform services (analytics, crash reporting, payment processing, cloud hosting).
• Legal & safety: to comply with law, respond to legal process, protect rights, property or safety.
• Business transfers: in connection with a merger, sale, acquisition, or bankruptcy.
• With your consent: when you agree to the sharing.

We do not sell personal information for money. If you are subject to a jurisdiction where 'sale' is differently defined (for example, CCPA), check the Your Rights section below.

4. Third-Party Services & SDKs

AAAG Events uses Google Analytics for Firebase for usage analytics, Firebase Crashlytics for crash reporting, Firebase Cloud Messaging for push delivery, and service providers for hosting and email delivery. Online event payments use CyberSource checkout.

These services process information needed for their functions, such as account user IDs, app and device identifiers, usage events, diagnostics, notification tokens or payment information. Their privacy notices also apply to their processing. Information you post publicly or send in chats is visible to the intended audience or recipients. Delegate directory users can see delegate names, profile photos, positions, organisations and countries.

5. Push Notifications

If you enable push notifications, we may send you messages about App features or updates. Push notification tokens are stored to deliver messages. You can disable notifications using your device settings.

6. Event Payments

Event fees may be paid through CyberSource online checkout or by bank transfer, where available for the event. The app opens online checkout in your browser. AAAG retains invoice, payment-status and transaction-reference information for registration and finance administration. Card details are entered with the payment processor rather than in the AAAG Events app. These event payments are not Apple App Store or Google Play in-app purchases.

7. Cookies & Local Storage

Our web components (if any) may use cookies and similar technologies to provide and personalize content. The Apps store some information locally on your device.

8. Data Retention

AAAG's administrator at admin@aaag.africa will complete deletion or anonymisation of eligible account and associated personal data within 30 calendar days after we verify your deletion request. We may contact you to verify your identity. We will email you when the process is complete and explain any records retained, why they are retained, and the applicable period or retention criteria.

Invoices, receipts and related records may be retained where required for accounting, tax, audit or other legal obligations. Limited records may also be retained where necessary to resolve disputes or protect security. Any retention is limited to the relevant purpose. Our completion response will identify retained data, the reason, and the applicable retention period or criteria. These exceptions do not keep your account active.

While your account is active, we retain personal data as needed to provide the event services you use. Deletion requests follow the process and limited retention exceptions described above.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no method of transmission over the internet or electronic storage is 100% secure. If you believe your data has been compromised, contact us immediately (see Contact section).

10. Children's Privacy

AAAG Events is intended for adult professional delegates and is not directed at children. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us and we will delete such information.

11. International Transfers

Your information may be transferred to, stored, and processed in countries other than your own. When we transfer information, we will take steps to protect it in accordance with this Privacy Policy and applicable law.

12. Your Rights

Depending on your country/region, you may have rights including access, correction, deletion, portability, restriction, and objection to processing. Examples:

• GDPR (EU/EEA residents): right to access, rectify, erase, restrict processing, data portability, and lodge a complaint with a supervisory authority.
• CCPA (California residents): right to know, delete, and opt-out of sale of personal information; right to non-discrimination for exercising privacy rights.

To exercise your rights, contact admin@aaag.africa. We may need to verify your identity before responding to requests. You may request account deletion using Delete Account in AAAG Events or follow our account and data deletion instructions. In-app deletion disables account access and starts the manual deletion process described above; it does not instantly erase every stored record.

13. Opt-Outs

You can opt-out of promotional communications by following the unsubscribe instructions in an email or contacting us. You can also disable advertising identifiers or reset them from your device settings.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy in the App and on this page with a new effective date. Significant changes will be communicated where required by law.

15. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our practices, contact:

African Association of Accountants General (AAAG)
Email: admin@aaag.africa